Misleading Product Description | DD against pollymydolly.

[469]

Scammers Profile Link: https://cracked.st/pollymydolly
Sales Thread: https://cracked.st/Thread-Google-Gemini-...T-DELIVERY
Amount or Item(s) Scammed: 30$
Screenshots of Communication: will be send to the admin if requested.
Additional Information:

1. Nature of the Dispute
I am seeking a full refund because the product delivered is functionally inferior to the official Google AI Ultra experience advertised. While the seller correctly identified the account as a Workspace account, they failed to disclose that essential Google services were disabled, rendering the account useless for standard AI workflows.

2. Key Points of Misrepresentation

- Disabled Core Services (Gmail and Antigravity): The seller advertised this as a Google AI Ultra account. In a standard Ultra environment, Gmail and AI integrations like Antigravity are fundamental features. Only AFTER the purchase did the seller disclose: "Since there is no upgrade, there is no Gmail." Selling a Google Account where the primary communication tool (Gmail) is disabled without prior warning is a material omission.

- Deceptive Credits Description: The sales thread promises 25,000 credits per month. It does not specify Flow Credits. In the current market, AI credits imply usage for general model tokens or features. The seller delivered credits restricted specifically to Google Labs Flow, which was only revealed after I complained that they did not work for my project.

- False Claim of Complete Control: The thread states the buyer has Complete Control. While I can change the password and set up 2FA, I have zero administrative control over the account permissions. Because this is a managed Workspace seat, the seller (as Admin) has disabled the very apps and integrations I required. Complete Control is a misleading claim when the user is locked out of account settings and core services.

3. Evidence of Breach
During pre-sale, I asked: "Is it an account with ultra subscription?" The seller confirmed: "Account with ultra subscription bro." At no point did the seller disclose that this was a restricted clone (seller's own words) with Gmail and Antigravity functionality removed. The seller defense is that everyone sells it this way, but a lack of industry transparency does not excuse a misleading listing on this forum.

4. Desired Resolution
I am requesting a full refund. The product is not fit for the purpose of a Google AI Ultra account as a reasonable consumer would expect. I am prepared to return the account access to the seller immediately upon the processing of the refund.

Crypto address for a refund:

 

[0]

System bot message: @pollymydolly (pollymydolly) has been notified about this dispute via private messages and has 24hours to reply in this thread

 

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[469]

@pollymydolly contacted me.
He asked me for credentials and to disable the 2FA.
After that, the logged in and changed the credentials.
Still being rude and instead of trying to solve this issue, he is trying to convince me that it's my fault.

 

[617]

1- First of all, everything is exactly as described in the listing. It clearly states that this is a Google Workspace account.
 
2- What does this mean? I’d like to briefly explain the Workspace account. You can think of it as something like ChatGPT Business. There is a main administrator, and there are seat licenses. These seats are sold. This allows customers to access Google Ultra.

3-https://imgur.com/a/Z9I5CuE https://imgur.com/a/y60uo3n These images serve as proof that I have delivered the account as described in the listing. 

4-It says your Gmail account is disabled. When you purchase a Workspace, all features except Google Gemini AI and Flow are assigned only to the Workspace admin.

5-In other words, 30 TB of Gmail storage. There are no free features like YouTube Premium included with the subscription. If there were, I would have mentioned it in the listing description.

6-Customers can use all AI features on gemini.google without hitting any limits. In other words, there’s nothing misleading about it.

7-Google only applies features like 30 TB of Gmail storage to individual upgrades; it does not apply them to Workspace accounts. I already specify in the listing description that this is a Workspace account.

8-In other words, we haven’t disabled anything. These are Google’s policies. If you look at the other users selling the product on the forum besides me, you’ll see that it’s the exact same product. The other sellers are also selling it as a Workspace account.

9-I want to clarify this part regarding the misleading credit description. If you purchase the product, make sure to get it from the platform, not just from me. Everyone submits their account with Flow credits. These credits are for Veo 3. Accounts are submitted with the standard 25,000 credits set by Google. If you look at the second image I uploaded above, you can see that there is no issue.

10- Additionally, proof that this is a lie—or rather, that the customer is unaware of this—is as follows.If you check the link, the credit he’s referring to is the Antigravity credit. In other words, this is linked to Google One. This means you can think of it like the OpenAI API or the Claude API—separate from standard AI. By paying for it, you can use the API service to develop projects with Antigravity.Workspace accounts do not have access to this area. Google does not assign credits to this type of account, including admin accounts, within the subscription. This is only for users who make additional payments directly to the platform.
 
11- The product is delivered to the customer as an account. The customer can modify this information. They can change the password and then add 2FA. So there is no misleading situation. No one, including the Workspace admin, can view the private product or its communications.

12- In other words, the customer has full control over everything in the area allocated to them within the account. The admin account can manage the other sections. As mentioned, there are no restrictions or limitations. I can also assign the account details to administrators. You can log in to your account to check.
 
13- As I mentioned earlier, the additional features are for admins only. If you purchase an upgrade product through Google or any other vendor, you have direct access to everything. You can check my Gemini Pro listings. These are upgrade services, so you have access to all the specified features. I am rejecting the claim because Google Workspace accounts do not grant this permission. Additionally, after obtaining the account password from the customer, I reviewed their communications.

14-https://imgur.com/a/50OqfKM This is a record of the conversations the customer had with Gemini through this account. Google already explains the situation very clearly. https://imgur.com/a/SrwLBdZ second proof.

15- https://imgur.com/a/aVx6z5Y  In addition, after the customer found out all this from Google, they tried to delete the chat and, instead of doing it from the left side, typed it into the AI. You can see just how amateurish and clueless they are.

16-Everything is as I explained. If you’d like to see the link to the customer’s chat, I can share it with you. You can see what time the conversation took place.
There is no question of deception or fraud. I wish everyone the best on the forum.

17- And on top of everything else, I logged into the account and changed the password to check its activity. He himself acknowledges that I was right in this matter. You can see this from the last message he sent me. https://imgur.com/a/VLihzMr

18-If there were a problem, they wouldn’t be making this request. They bought the product, tried it, and used it. They’re asking for a refund because it doesn’t quite meet their needs—that’s all.

19-I apologize for any inconvenience I may have caused. I wish everyone a pleasant time on the forum. I extend my regards to the administration.

@Ping; @Alex;

[469]

1- First of all, everything is exactly as described in the listing. It clearly states that this is a Google Workspace account.
 
2- What does this mean? I’d like to briefly explain the Workspace account. You can think of it as something like ChatGPT Business. There is a main administrator, and there are seat licenses. These seats are sold. This allows customers to access Google Ultra.

3-https://imgur.com/a/Z9I5CuE https://imgur.com/a/y60uo3n These images serve as proof that I have delivered the account as described in the listing. 

4-It says your Gmail account is disabled. When you purchase a Workspace, all features except Google Gemini AI and Flow are assigned only to the Workspace admin.

5-In other words, 30 TB of Gmail storage. There are no free features like YouTube Premium included with the subscription. If there were, I would have mentioned it in the listing description.

6-Customers can use all AI features on gemini.google without hitting any limits. In other words, there’s nothing misleading about it.

7-Google only applies features like 30 TB of Gmail storage to individual upgrades; it does not apply them to Workspace accounts. I already specify in the listing description that this is a Workspace account.

8-In other words, we haven’t disabled anything. These are Google’s policies. If you look at the other users selling the product on the forum besides me, you’ll see that it’s the exact same product. The other sellers are also selling it as a Workspace account.

9-I want to clarify this part regarding the misleading credit description. If you purchase the product, make sure to get it from the platform, not just from me. Everyone submits their account with Flow credits. These credits are for Veo 3. Accounts are submitted with the standard 25,000 credits set by Google. If you look at the second image I uploaded above, you can see that there is no issue.

10- Additionally, proof that this is a lie—or rather, that the customer is unaware of this—is as follows.If you check the link, the credit he’s referring to is the Antigravity credit. In other words, this is linked to Google One. This means you can think of it like the OpenAI API or the Claude API—separate from standard AI. By paying for it, you can use the API service to develop projects with Antigravity.Workspace accounts do not have access to this area. Google does not assign credits to this type of account, including admin accounts, within the subscription. This is only for users who make additional payments directly to the platform.
 
11- The product is delivered to the customer as an account. The customer can modify this information. They can change the password and then add 2FA. So there is no misleading situation. No one, including the Workspace admin, can view the private product or its communications.

12- In other words, the customer has full control over everything in the area allocated to them within the account. The admin account can manage the other sections. As mentioned, there are no restrictions or limitations. I can also assign the account details to administrators. You can log in to your account to check.
 
13- As I mentioned earlier, the additional features are for admins only. If you purchase an upgrade product through Google or any other vendor, you have direct access to everything. You can check my Gemini Pro listings. These are upgrade services, so you have access to all the specified features. I am rejecting the claim because Google Workspace accounts do not grant this permission. Additionally, after obtaining the account password from the customer, I reviewed their communications.

14-https://imgur.com/a/50OqfKM This is a record of the conversations the customer had with Gemini through this account. Google already explains the situation very clearly. https://imgur.com/a/SrwLBdZ second proof.

15- https://imgur.com/a/aVx6z5Y  In addition, after the customer found out all this from Google, they tried to delete the chat and, instead of doing it from the left side, typed it into the AI. You can see just how amateurish and clueless they are.

16-Everything is as I explained. If you’d like to see the link to the customer’s chat, I can share it with you. You can see what time the conversation took place.
There is no question of deception or fraud. I wish everyone the best on the forum.

17- And on top of everything else, I logged into the account and changed the password to check its activity. He himself acknowledges that I was right in this matter. You can see this from the last message he sent me. https://imgur.com/a/VLihzMr

18-If there were a problem, they wouldn’t be making this request. They bought the product, tried it, and used it. They’re asking for a refund because it doesn’t quite meet their needs—that’s all.

19-I apologize for any inconvenience I may have caused. I wish everyone a pleasant time on the forum. I extend my regards to the administration.

@Ping; @Alex;

1. The Illusion of a Private Account and Complete Control
In point 11, the seller claims: "No one, including the Workspace admin, can view the private product or its communications." Yet in points 13, 14, and 15, the seller openly admits to reading my private AI conversations and posting screenshots of them publicly (I was just trying to find a fix).
To clarify the sequence of events: the seller asked me for the password to check the account, and I provided it in good faith so they could verify the technical issue. However, instead of simply checking the account status, they read my private chats, posted my personal data publicly, and then changed the password to lock me out. Taking advantage of my cooperation to invade my privacy and lock me out completely destroys the claim that this is a Private Account with Complete Control.

2. Proof of Restricted Features: The Inability to Delete Chats
In point 15, the seller insults me, claiming I am "amateurish" and did not know how to delete a chat from the left sidebar. This actually proves my exact point that the account is heavily restricted. I have a screenshot proving that on this specific Workspace account, there is no option to delete a chat—only "rename" and "pin" are available. The seller does not even realize how crippled the basic features are on the accounts they are selling. https://imgur.com/a/QdbhLVo

3. Workspace Does Not Excuse Hidden Restrictions
The seller argues that because they wrote "Workspace," I should have automatically known Gmail and Antigravity were disabled. When a seller advertises a premium product like Google AI Ultra with 25,000 credits, the buyer expects the features associated with that brand. It is the seller's responsibility to clearly state in their listing that core Google features (like Gmail) are completely disabled by the admin.

4. The Antigravity and Credits Admission
In point 10, the seller explicitly admits that "Workspace accounts do not have access to this area [Antigravity]." This is exactly my complaint. I bought a Google AI Ultra account specifically expecting standard AI integration. The seller knew these features were completely unavailable on their specific Workspace seats but intentionally failed to disclose this limitation prior to the sale.

Conclusion
The seller's own defense proves my case. They admitted to selling an account where standard Ultra features (and even basic features like deleting a chat) are disabled. Furthermore, they used my cooperation to invade my privacy, expose my private data, and lock me out of the account. I request a full refund based on misrepresentation and this severe breach of trust.

 

[617]

1-The account details I provided to him after purchasing the product are shown in this image, as you can see. I’m sharing the conversation we had afterward.

https://imgur.com/a/B6n5C1R
 
2-As you can see in the second image, the customer has updated their account information.

https://imgur.com/a/zEeeZgU

3-In addition, after the lawsuit was filed today, I requested the account details from the customer. As mentioned above, if I had been able to access the account from outside in any way, I wouldn’t have needed to do this.
He changed the password again and returned it to me exactly as I had given it to him. You can see this in the screenshot.

https://imgur.com/a/4G7cgJI

4-After logging into the account, I read the customer’s messages. The AI has already explained this very clearly. There was absolutely no sharing with any third party. Since these messages serve as evidence, I downloaded them after logging into the account. I have the full version on file. If management requests it, I will share this information only with managers—either as a file or by logging into the account so you can review it yourselves.
 
In other words, there is no breach of privacy. I did this solely to better explain the situation to the managers. I logged into the account to verify and shared the question the customer had asked on Google regarding the matter. There is no breach of personal data or anything of that nature.
 
Additionally, I am requesting that they be penalized for defaming my store and making false statements regarding this matter.

5- After logging into the account and obtaining the evidence proving that I was right about the issue, I shared the password with the customer again. As you can see in the screenshot, they are now able to continue using it.

https://imgur.com/a/ywECE7b

6-In other words, everything is exactly as I described. Moreover, after I submitted all the evidence to the court and explained everything in detail in my previous message, the message he sent me is proof that he is 100% in the wrong.

https://imgur.com/a/b90mkIL

@Ping; @Alex;

[469]

This guy...

The seller is using the password exchange as a smokescreen to distract from the actual issue: the product was falsely advertised.

1. The Password Distraction
The seller is hyper-focusing on the fact that I had to give them the password to log in. Yes, I handed over the password because the seller requested it, and I am trying to return a defective product.
However, having the login password does NOT equal "Complete Control." Complete control means having access to the promised features. I cannot enable Gmail. I cannot enable Antigravity. I cannot even delete a chat (as my screenshot proved). The seller, as the Workspace Admin, controls all of this. Handing the password back and forth does not magically enable the missing features.

2. Ignoring the Core Issue
Notice how the seller completely ignores the actual reason for this dispute in their latest reply.
- They already admitted the account does not have Gmail.
- They already admitted it does not support Antigravity.
- They already admitted the credits are only for Flow.
None of these massive limitations were mentioned in the original sales thread. Accusing me of "defamation" for simply pointing out the missing features that the seller themselves admitted to in our chat is absurd.

3. I Do Not Want the Account Back
The seller states they gave me the password back so I can "continue using it." I have made it clear from day one: I cannot use this account because it lacks the basic features required for my project. Returning the login details to me does not resolve the dispute.

To summarize this entire situation, I will only say this:

Selling a restricted Workspace seat under the 'Google Ultra' name is like selling a red car with a cheap yellow paint job and claiming it’s a factory original. It might look right on the surface, but underneath, it is not what was advertised.

That's all.

 

[469]

Pollymydolly contacted me again to find a solution.

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Solved, product replaced.
Please close the deal disputes and remove the DWC from the user, please.