Scam Report Against @PapaBanks

[32]

Scammers Profile Link: https://cracked.st/PapaBanks
Sales Thread: https://cracked.st/Thread-⚡HANDMADE-OPEN...NESS-BANKS-⚡
Amount or Item(s) Scammed: $800
Screenshots of Communication: https://imgur.com/a/U0nhlzn
Additional Information: Messaged him on September 17th asking about Rev business and SumUP, he said they are bad accounts, the reason rev business is bad as it asks for facial scan when you send new payments etc, he recommended Rev personal and said 'they hold fine'. I asked if they have the same issue as Rev business where it needs facial scan, he said 'if u use slowly it never asks'.

Anyway I paid for the account on 22nd of September 
Account was delivered on 25th September 
On the 30th of September, I am signed out of the account and its asking for facial scan to sign back in. 
Bear in mind I also did not receive 1 payment to the bank or send one out of it, did not add any beneficiary's to the bank, I did not use it at all. 
Messaged Papa and he got me to transfer the vmos back to him which I did. 
Today he tells me I would have to wait 3 weeks for him to fix it. 
I ask for a refund (which is very reasonable in these circumstances imo) he says no. 

I would like a refund please, surely that's the right thing to do in this situation, but he doesn't see that. 
Crypto address for a refund:53y4P5SSn8QWjvLE5weAMngobFU3XGXtRedoayzXapEC

[1]

System bot message: @PapaBanks (PapaBanks) has been notified about this dispute via private messages and has 24hours to reply in this thread

 

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[523]

Hi there,
Here is my reply to the buyer’s claims.
Revolut made an update a few days ago. New accounts now need a short video check. Before this, they only needed a face scan, which I could help customers with. I am still working on a solution for the new video check.
 
Before buying, he asked if I could help with the face scan, and I could at that time. But I cannot complete the new video check yet. He bought the account five days before the update. Other customers who bought accounts a month earlier have the same problem.
 
I understand his frustration, but I cannot take back every account because of a change I cannot control. If he had not used the account and it had been closed for no clear reason, I would be happy to replace it or give him a refund.
 
For now, I have stopped selling this product and refunded all orders I cannot deliver.
I spent time and money preparing the product he asked for. I am still replying to him on Telegram. If a solution becomes available, I will help him get back into his account.
I disagree with this report because everything was working when I delivered the account.

[32]

Hi there,
Here is my reply to the buyer’s claims.
Revolut made an update a few days ago. New accounts now need a short video check. Before this, they only needed a face scan, which I could help customers with. I am still working on a solution for the new video check.
 
Before buying, he asked if I could help with the face scan, and I could at that time. But I cannot complete the new video check yet. He bought the account five days before the update. Other customers who bought accounts a month earlier have the same problem.
 
I understand his frustration, but I cannot take back every account because of a change I cannot control. If he had not used the account and it had been closed for no clear reason, I would be happy to replace it or give him a refund.
 
For now, I have stopped selling this product and refunded all orders I cannot deliver.
I spent time and money preparing the product he asked for. I am still replying to him on Telegram. If a solution becomes available, I will help him get back into his account.
I disagree with this report because everything was working when I delivered the account.

I understand it may not be your fault but the customer service is absolutely not good enough and is your fault. You can’t expect me to wait 3 weeks, and also what if in 3 weeks time you do fix it but then 5 days later the same happens again, will I be waiting another 3 weeks? It’s totally put me off, if you can fix it in 3 weeks time then you can sell the bank, your the bank seller and surely you will be able to sell it. Paying $800 I thought the customer service would be better than this,
I’m not being a dick, would just like a refund.

[9]

@Alex do what you did to other sellers too and tell him to refund or to fix.

This shouldnt be taken as an exclusion for Papabanks because he "can't control" such things. He should ve said that before everything else.

OP is right too. Custom service is not good enough, very slow and doesnt help.

[523]

Hi there,
Here is my reply to the buyer’s claims.
Revolut made an update a few days ago. New accounts now need a short video check. Before this, they only needed a face scan, which I could help customers with. I am still working on a solution for the new video check.
 
Before buying, he asked if I could help with the face scan, and I could at that time. But I cannot complete the new video check yet. He bought the account five days before the update. Other customers who bought accounts a month earlier have the same problem.
 
I understand his frustration, but I cannot take back every account because of a change I cannot control. If he had not used the account and it had been closed for no clear reason, I would be happy to replace it or give him a refund.
 
For now, I have stopped selling this product and refunded all orders I cannot deliver.
I spent time and money preparing the product he asked for. I am still replying to him on Telegram. If a solution becomes available, I will help him get back into his account.
I disagree with this report because everything was working when I delivered the account.

I understand it may not be your fault but the customer service is absolutely not good enough and is your fault. You can’t expect me to wait 3 weeks, and also what if in 3 weeks time you do fix it but then 5 days later the same happens again, will I be waiting another 3 weeks? It’s totally put me off, if you can fix it in 3 weeks time then you can sell the bank, your the bank seller and surely you will be able to sell it. Paying $800 I thought the customer service would be better than this,
I’m not being a dick, would just like a refund.

What more u expect from customer service? You are not buying from Amazon and returning a product, im explaining you that this is a new patch, you saw yourself before u purchased that the account was working just fine. What if this issue happened 1 month after purchase u would make me responsible still? Im trying to help you and you are refusing the help and insisting on a refund.

---

@Alex do what you did to other sellers too and tell him to refund or to fix.

This shouldnt be taken as an exclusion for Papabanks because he "can't control" such things. He should ve said that before everything else.

OP is right too. Custom service is not good enough, very slow and doesnt help.

@Alex should warn you for replying to a thread not associated with you.
I reply to everyone and you are just throwing dirt in my name.

[5.726]

@PapaBanks you have 1 week to find a fix for this issue or refund the user.

In 12/10 you must provide me an update here.

 

 

Ad by @Hulk | Ends in 19/12

 

[523]

@PapaBanks you have 1 week to find a fix for this issue or refund the user.

In 12/10 you must provide me an update here.

I cant fix his account in a week, after 3 weeks they ask a face scan which i can easily help him with. I need a timeline of 3 weeks or you are forcing me to refund.