Deal dispute @BossOfBosses

[1.220]

I’d like to clarify this for the staff, since you’ll be looking at this objectively and based on facts, not emotions.

1. At the time of purchase, Paxerr was actively advertising a “30‑Day Full Refund Guarantee if you're not satisfied” plus “Unlimited revisions / Full satisfaction guaranteed” as part of the offer I paid for.
   
2. I paid the first $2,000 milestone relying on those guarantees. The total project was $4,060 and no final coded frontend or usable files were ever delivered to me.
   

What actually happened:

• Within ~25 days of payment, after multiple revisions, I clearly told the seller I was not satisfied with the designs and requested a refund.
  
• The seller refused those refund requests, even though they were inside the 30‑day window and I had not accepted or used the final product.
  
• Only after I opened this dispute, the seller started citing a generic “we may revoke benefits at any time” line and now says my refund request is denied on that basis.
  

The issue for staff isn’t whether a vague clause exists somewhere on their site. It’s how that clause is being used in this specific deal:

• The seller used the refund/satisfaction guarantee as a selling point to secure my payment.
  
• When I met the written conditions (not satisfied, refund requested within 30 days, no acceptance or use of the final product), he refused the refund.
  
• Now, after the fact, he is trying to retroactively “revoke” the very benefit that persuaded me to go forward in the first place.
  

If a seller can freely advertise “30‑Day Full Refund if not satisfied” to get clients to pay, and then later deny any refund by citing “we can revoke benefits at any time,” that effectively makes the guarantee meaningless and opens the door to abuse. It turns what looks like a protection for buyers into a marketing hook with no substance behind it.
 
I’m not asking staff to take my side just because I’m unhappy with a design. I’m asking you to look at:

• The guarantee and promises shown at the time of the deal.
  
• The timeline of my dissatisfaction and refund requests.
  
• The fact that I never accepted, used, or received final files.
  
• The seller’s later attempt to lean on a broad revocation clause only once the dispute is public.
  

From my perspective, this is the seller trying to have it both ways: using a strong “satisfaction/refund” guarantee to close the sale, then using hidden fine print to avoid ever honouring it when a client actually invokes it. That’s why I believe this behaviour is closer to scamming than to a legitimate application of terms.
 
I’ll provide the full chat logs and any additional evidence you need so you can verify the timeline and see exactly when and how the refund was requested and refused.

The sales thread you linked above is linked to our website. It's your responability to read our TOS on the website before making a purchase.

Official Quick Links
Paxerr's Official Website: https://paxerr.com
Paxerr's Official Discord: https://discord.com/invite/bAAt5HsPy4
Paxerr's Official Telegram: https://t.me/PaxerrPro

Paxerr's CEO Discord: infinitillionaire_
Paxerr's CEO Telegram: https://t.me/Infinitillionaire

[5]

You’re putting the responsibility on me to read your ToS, but that doesn’t change the core problem here: you publicly advertised a 30‑Day Full Refund Guarantee if the client is not satisfied, and I acted based on that.
 
If a seller advertises “If you’re not satisfied within 30 days, we’ll give you a full refund,” and then later says “our ToS actually means we can deny all refunds even if you’re not satisfied,” that’s misleading at best. The guarantee becomes a marketing hook with no real protection behind it.
 
To make it clear with an example:

• Imagine a sales thread saying “Pay $100 and get a free car”, and then the ToS says “You will not receive a car, any money sent is a donation.”
  
• Technically the ToS exists, but the advertising is still deceptive, because the promise used to get people to pay is contradicted by the hidden terms.
  

That’s what’s happening here:

• You advertised a 30‑day satisfaction/refund guarantee.
  
• I was not satisfied, requested a refund within that 30‑day period, and never accepted or used the final product.
  
• Instead of honouring the guarantee, you’re now saying “the ToS means you don’t get a refund” and “we can revoke benefits at any time.”
  

Whether this is looked at under EU, US, or any other consumer rules, the general principle is the same:

• A seller can’t use a strong satisfaction/refund promise to close a sale and then quietly rely on fine print to avoid honoring it when a customer actually invokes it.
  
• A seller can’t misrepresent their refund/return policy or fail to honor the promises they make about it.
  

I’m not saying this to argue legal technicalities with you here; I’m saying it so staff can see the pattern clearly:

• The refund guarantee was a key part of your sales pitch.
  
• I followed the stated conditions for that guarantee.
  
• You’re now trying to retroactively strip the guarantee away by pointing to ToS and a “we can revoke benefits anytime” line.
  

I’ll let staff judge this on that basis: advertised guarantees vs what actually happened in this deal. I’ll provide the full chat logs and evidence so they can see that the refund request was made within 30 days, with clear dissatisfaction, and that it was refused despite the guarantee being actively promoted at the time.

---

@Alex here is a TL;DR for you:

• Seller’s thread and website advertised “30‑Day Full Refund Guarantee if you’re not satisfied” plus “full satisfaction” and unlimited revisions as part of the offer.
  
• I paid $2,000 upfront (first milestone of a $4,060 project) relying on that guarantee. No final coded frontend or usable files were delivered or used.
  
• Within the 30‑day window, I clearly stated I was not satisfied with the designs (after multiple revisions) and requested a refund several times. The refund was refused.
  
• Only after this dispute was opened, the seller started pointing to ToS and a vague “we can revoke benefits anytime” clause to deny any refund, which directly conflicts with the guarantee that was actively used to close the sale.
  

I’m asking you to look at what was promised at the time of the deal vs how my refund request was handled, and not just the fine print the seller is now relying on after the fact.

[1.220]

You’re putting the responsibility on me to read your ToS, but that doesn’t change the core problem here: you publicly advertised a 30‑Day Full Refund Guarantee if the client is not satisfied, and I acted based on that.
 
If a seller advertises “If you’re not satisfied within 30 days, we’ll give you a full refund,” and then later says “our ToS actually means we can deny all refunds even if you’re not satisfied,” that’s misleading at best. The guarantee becomes a marketing hook with no real protection behind it.
 
To make it clear with an example:

• Imagine a sales thread saying “Pay $100 and get a free car”, and then the ToS says “You will not receive a car, any money sent is a donation.”
  
• Technically the ToS exists, but the advertising is still deceptive, because the promise used to get people to pay is contradicted by the hidden terms.
  

That’s what’s happening here:

• You advertised a 30‑day satisfaction/refund guarantee.
  
• I was not satisfied, requested a refund within that 30‑day period, and never accepted or used the final product.
  
• Instead of honouring the guarantee, you’re now saying “the ToS means you don’t get a refund” and “we can revoke benefits at any time.”
  

Whether this is looked at under EU, US, or any other consumer rules, the general principle is the same:

• A seller can’t use a strong satisfaction/refund promise to close a sale and then quietly rely on fine print to avoid honoring it when a customer actually invokes it.
  
• A seller can’t misrepresent their refund/return policy or fail to honor the promises they make about it.
  

I’m not saying this to argue legal technicalities with you here; I’m saying it so staff can see the pattern clearly:

• The refund guarantee was a key part of your sales pitch.
  
• I followed the stated conditions for that guarantee.
  
• You’re now trying to retroactively strip the guarantee away by pointing to ToS and a “we can revoke benefits anytime” line.
  

I’ll let staff judge this on that basis: advertised guarantees vs what actually happened in this deal. I’ll provide the full chat logs and evidence so they can see that the refund request was made within 30 days, with clear dissatisfaction, and that it was refused despite the guarantee being actively promoted at the time.

---

@Alex here is a TL;DR for you:

• Seller’s thread and website advertised “30‑Day Full Refund Guarantee if you’re not satisfied” plus “full satisfaction” and unlimited revisions as part of the offer.
  
• I paid $2,000 upfront (first milestone of a $4,060 project) relying on that guarantee. No final coded frontend or usable files were delivered or used.
  
• Within the 30‑day window, I clearly stated I was not satisfied with the designs (after multiple revisions) and requested a refund several times. The refund was refused.
  
• Only after this dispute was opened, the seller started pointing to ToS and a vague “we can revoke benefits anytime” clause to deny any refund, which directly conflicts with the guarantee that was actively used to close the sale.
  

I’m asking you to look at what was promised at the time of the deal vs how my refund request was handled, and not just the fine print the seller is now relying on after the fact.

That's what you have agreed on. It is your full responsability. Thanks for your understanding.

Official Quick Links
Paxerr's Official Website: https://paxerr.com
Paxerr's Official Discord: https://discord.com/invite/bAAt5HsPy4
Paxerr's Official Telegram: https://t.me/PaxerrPro

Paxerr's CEO Discord: infinitillionaire_
Paxerr's CEO Telegram: https://t.me/Infinitillionaire